Privacy Policy

Last Updated: October 2026

Virtual Professionals respects the privacy of our clients, prospective clients, business partners, website visitors and other persons who engage with us. We are committed to handling personal information responsibly and in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how Virtual Professionals may collect, use, store, share and protect personal information.

1. Information We May Collect

Depending on how you interact with Virtual Professionals, we may collect information including:

• your name and surname;

• company or organisation name;

• position or role;

• telephone and mobile number;

• email address;

• business and contact information;

• information submitted through our website enquiry forms;

• information provided during telephone, email, WhatsApp or other communications;

• information relating to a business, commercial requirement or enquiry;

• information provided in connection with Business Growth Consulting;

• information relating to a commercial funding enquiry or application;

• documents and supporting information supplied for a funding application or other professional engagement; and

• technical information generated when you use our website, where applicable.

Where an enquiry is submitted on behalf of another person, company or client, the person submitting the information is responsible for having the necessary authority to provide that information to Virtual Professionals.

2. How We Use Information

We may process information for legitimate business purposes, including to:

• respond to enquiries;

• communicate with prospective and existing clients;

• understand a client's business requirements;

• provide Business Growth Consulting and related commercial support;

• assess and facilitate commercial funding enquiries and applications;

• identify potentially suitable funding providers or business partners;

• prepare and submit information and documentation to relevant funding providers where authorised;

• communicate with professional advisers, service providers and business partners where appropriate;

• administer client and business relationships;

• maintain business and administrative records;

• improve our services and website;

• protect our legitimate business interests; and

• comply with applicable legal and regulatory obligations.

We will not intentionally use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or appropriately authorised.

3. Commercial Funding Information

Commercial funding enquiries may require business, financial and supporting information.

Where you engage Virtual Professionals to assist with a commercial funding requirement, relevant information and documentation may be provided to potential funding providers, finance partners or other appropriate parties for the purpose of assessing or facilitating the funding requirement.

Information will only be shared where reasonably necessary for the relevant enquiry, application or engagement and subject to applicable requirements.

Virtual Professionals is not responsible for the independent privacy practices of third-party funding providers. Once information has been provided to a third party, that party may process the information in accordance with its own legal obligations and privacy policies.

4. Business Partners and Service Providers

Virtual Professionals may work with selected business partners, professional advisers, funding providers, contractors and service providers in delivering or supporting its services.

Personal or business information may be disclosed to such parties where reasonably necessary for the relevant engagement, where authorised, where required for legitimate business purposes, or where required by law.

We do not sell personal information.

5. Confidentiality

We recognise that business, commercial and funding enquiries may contain confidential or commercially sensitive information.

Virtual Professionals takes reasonable steps to maintain the confidentiality of information received and limits access to information according to the requirements of the relevant engagement.

Confidentiality may be subject to disclosure where required by law, regulation, legal process or where disclosure has been authorised by the relevant party.

6. Information Security

Virtual Professionals takes reasonable technical and organisational measures appropriate to the nature of the information processed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

However, no electronic transmission, communication or storage system can be guaranteed to be completely secure.

7. Retention of Information

Personal and business information will be retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, to comply with legal or regulatory requirements, or to establish, exercise or defend legal rights.

Information that is no longer reasonably required will be deleted, destroyed or de-identified where appropriate and subject to applicable legal requirements.

8. Website and Cookies

Our website may use cookies or similar technologies necessary for website functionality, security, performance or analytics.

Certain technical information may be collected automatically when you visit the website, such as browser, device, IP address and website usage information.

Where third-party website, hosting or analytics services are used, information may also be processed in accordance with the relevant provider's privacy practices.

Users can generally control or disable cookies through their browser settings, although doing so may affect certain website functionality.

9. Third-Party Websites

Our website may contain links to websites operated by funding providers, business partners, professional organisations, social media platforms or other third parties.

Virtual Professionals does not control and is not responsible for the privacy practices, security or content of third-party websites. Users should review the applicable privacy policies before providing information to those websites.

10. Your Rights

Subject to applicable law, you may have the right to:

• request confirmation of whether we hold personal information about you;

• request access to your personal information;

• request correction or updating of inaccurate information;

• request deletion or destruction of information where legally applicable;

• object to certain processing of your personal information; and

• withdraw consent where processing is based on consent, subject to applicable legal limitations.

Requests relating to personal information may be submitted through the contact details provided on our website.

We may need to verify your identity before processing a request.

11. Direct Communications

Where permitted by law, Virtual Professionals may communicate with clients, prospective clients, business contacts and other parties regarding our services or relevant commercial matters.

Recipients may request that applicable marketing communications cease by contacting us or using an unsubscribe facility where one is provided.

12. Cross-Border Processing

Virtual Professionals serves clients in South Africa, across Africa and in selected international markets.

Where an engagement requires information to be transferred or processed outside South Africa, reasonable steps will be taken to ensure that such processing is undertaken in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

Virtual Professionals may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.

The latest version published on our website will apply from the date indicated.

14. Contact Us

Questions, requests or concerns regarding this Privacy Policy or the processing of personal information may be submitted through the Contact page on the Virtual Professionals website.

Virtual Professionals
South Africa | Africa | Selected International Markets